Tuesday, 13 September 2011

It was our pleasure Mrs Lawson...

I have just spoken to Mrs Lawson who called to thank John Dick & Son following the delivery of her new sofas, bedroom furniture, paintings and wall coverings for her new home. When I asked her what in particular impressed her about John Dick & Son she immediately replied, "everything".  She then enthused about the helpfulness of the staff in the showroom and the fact that nothing was too much bother for the delivery men.

Mrs Lawson is moving to a new home and she has purchased several major items from us; when I asked her if she had considered buying furniture on-line she said, "No, it is important to feel and touch furniture to check the quality".  This is something we hear lots of people talk about and, the scale of the furniture is often something that people seem to get caught out with.  Mrs Lawson also added that she prefers to deal with people face to face, especially with major purchases, so that any potential problems can be identified and resolved in person.

During our conversation Mrs Lawson also praised the fact that the delivery drivers turned up at the appointed time (something else you don't get from on-line stores) but, her real praise was reserved for the attitude of the delivery men and their willingness to make sure everything was to her liking before they left - taking all of the packaging materials with them.

Whilst Mrs Lawson didn't use our full interior design service, she did take advice on matching wall coverings to fabrics; a service with which she also expressed her delight.  All in all, Mrs Lawson summed it up by saying, "It was just lovely, a really nice experience and pleasure to find a company that genuinely cares."

Mrs Lawson, the pleasure was all ours and speaking to you earlier today was a "really nice experience", thank you.

The photographs in this blog post are stock images and are representative of the furniture purchased by Mrs Lawson.

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