Friday, 31 December 2010

The small things we do make a big difference

Happy customers are not unusual at John Dick & Son in fact, it's the norm.

The reason we mention this particular customer is to highlight something he pointed out to us, something we simply take for granted - the benefit of using John Dick & Son.

The customer chose a beautiful walnut dining table and chairs which naturally he is very happy with but, it was two aspects of our service that particularly delighted them.

Having bought furniture online and from bigger retailers in the past, the customer was used to being told when it would be delivered but he had never in the past been consulted about when it would suit him to receive his delivery. The suite was ready to be delivered long before he was ready to receive it so, we kept it until his dining room was complete and he was ready to take delivery. In this case, his preferred date for delivery was Christmas Eve and we duly obliged and even gave him a specific delivery time... his suite was in place ready for his family Christmas Dinner.

The second thing he remarked on? When we deliver furniture to customers we don't get a signature at the door and leave, we unpack the furniture, put it together and help you arrange it the way you want it. We then remove the packing materials and leave you with your new furniture - in place and ready to use.

It's great to get feedback from customers, we appreciate being told if we're doing something right and, we want to know if there's something we could improve. We're pleased our customer said we, "made his Christmas" and we're happy that he took the time to explain two very simple things that made the difference... two things we do for every customer.

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The Sale starts next week

We just released information about our Annual Sale on Facebook and we would like to share it with our blog readers too so that they can be among the first to get the notice.

The Sale starts at 10am on Monday 3rd January with genuine reductions on everything in the showroom. John Dick & Son are proud of the fact that unlike most furniture shops we never buy goods, bump up the price only to reduce at sale time. Everything in the showroom is in the Sale and, everything is reduced by at least 15%. In many cases, the reductions are substantially more so make sure you get in to see us as early as possible.

If you've found this post interesting please share it with your friends using the Facebook and Twitter buttons below, there's a good chance they will be interesting too. Although, we will understand if you want to get to the showroom yourself before you share it around!

Don't forget to "Like" our Facebook Page for all future updates, offers, promotions and news. "Like" the Facebook Page here

Thursday, 23 December 2010

Who won the caption competition? and...Pre Pre Sale notice

Just a quick post to say the winner of our caption competition has been announced on our Facebook Page.  Thank you to all who entered, it has kept us amused while the snow prevented customers getting to the showroom; thankfully the roads and, our car park, are now cleared and we look forward to welcoming customers right up to Christmas Eve.

We will also be using Facebook to announce our Sale details so, if you want to be among the first to get our Sale notice you should "Like" the Facebook page so that you don't miss out.

If you don't manage to get in to see us before Christmas, or New Year, (we are open Tuesday 28th - Friday 31st December) please have a great time with your family and friends during the festive season, we look forward to welcoming you at the showroom in 2011.

You can "Like" the Facebook Page here

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Friday, 17 December 2010

It's not just about the big things

2 x Buddah canvas prints 80cm x 80cm
Successful interiors are very rarely about a single item like a piece of furniture, the curtains, the lighting or, the colour scheme. Good interiors are almost always about the complete picture; how the colours , the furniture, the lighting and the accessories compliment each other to make something that is just right.

There are many elements to consider, especially when you're trying to marry new and existing furniture in a single room; that's when smaller things like cushions, pictures, lamps and, clocks can play a major part. Very often these smaller items provide the finishing touch that transform a room from a nice interior into a beautiful interior.

Selection of clocks
That's why John Dick & Son has a wide variety of ornamental and soft furnishings; we don't just concentrate on the "centre piece" furniture, we offer an extensive choice of smaller pieces that very often make or break an interior.

Whether your looking for a small table lamp, a wall hanging, a clock or, some scatter cushions, you will find a fantastic selection to choose from in our showroom. And, if you need some advice about the final choice, our designers are usually on hand to offer some suggestions.

If you have a particular question about your interior, please feel free to post it in the comments box or, give us a call at the showroom 0141 644 1115.  You can also follow us on Facebook, where you'll be the first to get the latest news such as details of our sale.

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Tuesday, 7 December 2010

Double frustration at John Dick & Son!

The last 36 hours have been particularly challenging; motorists stuck all night in cars, children having to spend the night in schools, commuters not able to get home and, shops having to close because of staffing problems. 
At John Dick & Son we didn't have anyone snowed in, mainly because nobody got in in the first place; our frustration is that nobody got to see our newly decorated showroom.  

The new d├ęcor was completed over the weekend and we were eagerly awaiting the response from our customers to what we believe is a fabulous setting for the furniture and furnishings we have on show  alas, we have to wait a little bit longer until the roads clear

Work gets underway.

For now, here's a sneak preview of what you can expect to see in the new showroom.  And, look on the bright side, that smell of fresh paint will have gone when you get here!

Now taking shape and looking great.

We look forward to welcoming everyone to the new look showroom but for now, we hope you are managing the conditions without too much disruption.

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Wednesday, 1 December 2010

Bespoke solution for Royal Troon Clubhouse

John Dick & Son were recently challenged with the problem of ugly wires, sockets and switches getting in the way of the design brief for the Clubhouse at Royal Troon Golf Course.

After fulfilling the design brief, there was one problem that is often over looked and that is ugly wires being on show. This detracts the eye from the beautiful piece of furniture to the ugly industrial looking wire.

Sally Dick, Interior Designer at John Dick and Son realised that she needed to come up with a solution to the problem. Sally said that these are the finer attention to detail that clients expect from an Interior designer and that in general are mostly overlooked.

A bespoke Solid Oak table lamp was designed especially for the client. A hole was drilled in the top of the table so that the cable could be filtered down and then another hole was drilled in the leg of the table and also the base, this helped to disguise the unsightly cable.

By doing this all eyes are on the Solid Oak table and not the wires, allowing the clientele to enjoy the atmospheric light that the table lamp gives off.